FAQS

1. PAYMENTS

All prices listed on Monty Tribe is in AUD (Australian dollars). Monty Tribe uses the secure global payment gateway, Paypal and Stripe for credit card payments.

2. SHIPPING & HANDLING

Monty Tribe ships to anywhere in Australia and worldwide via Australia Post. Shipping costs depend on the weight of the parcel and will be calculated in your shopping cart. We ship within 2-3 days from the time of your completed order. Once shipped, the standard delivery time within Australia varies from 3-7 business days (WA & QLD can sometimes take longer) and for the rest of the world is 7-14 business days. 

Orders for custom or handmade products will normally take 2 weeks. This does not include delivery time, therefore, international orders may take a little longer to arrive. Please take this into consideration when placing an order. This applies to our capes & accessories. If you are wanting to order more than 2 capes at a time then we recommend purchasing a month in advance to avoid any disappointment.

Damaged or lost orders should be resolved with Australia Post. We are not responsible for goods that are damaged in transit or not received. Replacement of damaged or lost items is made at the discretion of Monty Tribe.

3. RETURN POLICY

Monty Tribe handles returns and processes refunds in accordance with the Australian Consumer Protection legislation. Should you wish to cancel your order, please notify us immediately. Once your order has been dispatched then a full refund will only be possible if the item is returned in the same state and packaging. Return postage is the responsibility of the buyer.

There are no returns or refunds on customized orders once they have been made.

We do not accept refunds unless the item is not what you have ordered. If for any reason you are dissatisfied with the product please send us an email immediately. We do not provide refunds for simply change of mind.

4. COPYRIGHT

All Rights Reserved.

No part of this website or any of its contents may be reproduced, copied, modified or adapted, without the written permission of Monty Tribe. You may only share this website using the social icons at the bottom of the page e.g. Instagram and Facebook.

5. CONTACT US

For any other queries please contact us via email at hello@montytribe.com.au and we will endeavor to reply the next business day.

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